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A bra so supporting & flattering 

yet SO comfortable

You won't even know you're wearing a bra!
Frequently Asked Questions
TRACK YOUR ORDER at bottom of the page link: www.customerstatus.com


ORDER SUPPORT


· Call us: (800) 431-8995

· Email Us: CaraMia@CustomerStatus.com

· 24/7 order status: www.customerstatus.com


PRODUCT FAQs


What size bra should I buy?


CaraMia™ goes on/off over the head so if you’re in between sizes, we recommend ordering a size up to ensure proper support and ease of taking it on/off


How do I care for my CaraMia™ Bra?


CaraMia can be machine washed with only cold water on delicate cycle. Use mild detergent and do not bleach or use fabric softener. Lay flat to dry, do not put in dryer or iron.

When first trying on the bra, where should the straps be placed?


We recommend fully tightening the shoulder straps. Once the bra has been put on, start adjusting the straps to improve comfort.


When should I fasten the Criss-Cross straps?


Up to you! If it’s difficult for you to fasten the lace straps when the bra is on, we recommend fastening the straps on your preferred clip before putting on the bra. However, if you have a hard time getting the bra on over your head, it’s better to leave them unclasped until the bra is on.


Are the pads adjustable or removable?


Yes! The pads can be adjusted inside the cup or removed completely to improve fit & comfort.

What is the material of the bra?


CaraMia is 92% Nylon, 8% Spandex.


BILLING FAQs


When will my account be charged?


Your account is never charged until your order ships. If you see any pending charge from CaraMia or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.


How long will it take for a refund to reflect on my payment method?


Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution.


Will I be charged tax?


Sales tax is collected in select states as required by law.



SHIPPING FAQs

When will my order ship?
With valid payment, your order will ship on the next business day. However, due to COVID-19 social distancing regulations and carrier delays, we appreciate your patience as it may take 2-4 business days for your order to ship. We appreciate your patience.


 Will I receive a shipping confirmation?

Yes, you will receive a shipping confirmation email or SMS with tracking information once your order ships.


How will my order be shipped?

Our standard shipping method is USPS First-Class & Priority Mail.

   

Do you offer international shipping?
We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Order FAQs

How do I check the status of my order?
You can check the status of your order 24 hours a day by visiting www.customerstatus.com.


What is the Money Back Guarantee Period?

If you are dissatisfied with your purchase for any reason, simply return the product within 60 days of receipt for a full refund of your purchase price, excluding processing and handling.

   

When does the Money Back Guarantee Period begin?
Your MBG starts the day your order is delivered.


Do you offer international shipping?

We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

How do I return my order?
To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.

Do you offer exchanges?
Yes! If you purchased CaraMia™ and it’s not the correct size for you, give us a call and we’ll work with you to find your perfect size and make it right!